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FAQs

COVID19

Extra hygienic measures are taken to sanitize products and packaging before shipping. Zero contact pickup/ delivery will be adhered to during this time.

Care Instructions

All ceramics are glazed, water tight and stoneware fired to highest durability unless stated. This means that most pieces are dishwasher and microwave safe. This is however not recommended for pieces which are of a delicate nature (pieces that have thin, uneven handles, protrusions large pieces that may not be safe inside the dishwasher. 

If in doubt it is recommended that you wash in warm water with mild soap or clean with damp microfibre cloth gently.

Shipping Policy

STANDARD COURIER WITHIN AUS

I use a trusted courier delivery service to ensure all packages are delivered safely due to the delicate nature of my work. Please note this is not an express courier option. You can see postage times estimates below. If possible, please provide a street address for delivery by courier during business hours. If you are not at home at time of initial delivery you can specify a re-delivery or give authority to leave. You will be sent a tracking number as soon as courier is booked.

DELIVERY TIMES

Within Australia (QLD, NSW, VIC) 1-5 business days other areas may take up to 9 days.

EXPRESS SHIPPING

Express shipping can be offered for smaller items only - please contact me prior to purchasing to arrange this.

INTERNATIONAL SHIPPING

Please contact me to arrange prior to purchasing.

Return & Exchange Policy

DAMAGED ITEMS 
 

Items will be packed optimally to ensure there is no damage. However on the occasion upon opening package if there is item damage please retain all packaging, document the damage where possible with photos, and contact us immediately. 
 

RETURNS & REFUNDS

 

I hope you love your items however, if you do wish to exchange it we are happy to offer a return for exchange or shop credit service. Returns shipping will be incurred by the buyer. I don't not offer a refund for change of mind.

© Kaomoji Ceramics 2019